Terms of service

1. What Incredible Guide is

Incredible Guide makes guided tours for public pages of your website: we visit a page you name, draft the steps with AI, add voices, and give you a guide your visitors can start from a button on that page. You edit and approve every step before it goes live.

2. Your account

• You need to be at least 18 and able to enter into a contract. If you use Incredible Guide for a business, you accept these terms for that business.
• Keep access to your email address safe: we sign you in with a one-time link sent to it.
• One Free plan per person or business. Creating extra accounts to get more free guides is not allowed.
• You are responsible for what happens in your account and its workspaces, including what people you invite and AI assistants you connect do there.

3. The Free plan

Each new account gets the Free plan: one free guide, the first guide in your workspace, in one language. It can go live on your website and then shows a small “Made with Incredible Guide” link. It comes with a one-off amount of AI use to draft it and add its voices. After that, you can still edit its text, but new voices need a subscription or buying that guide. Downloading a guide requires buying it. We may pause new Free plans for a day when the total free use for that day reaches our limit. While a guide uses the Free plan, its “Made with Incredible Guide” link must stay visible: do not hide or remove it.

4. Plans and payment

• Subscription, up to 5 websites: €12 a month or €120 a year. While subscribed: as many guides as each website needs (fair use, see section 6), in all 8 languages, with no “Made with Incredible Guide” link. Each website has its own workspace.
• Subscription, up to 20 websites: €29 a month or €290 a year. The same, for up to 20 websites.
• Purchase guide: €9 once per guide, in any plan. The guide is yours to keep, in its own language, with no link: we host it for good (fair use), or you download it and host it yourself. It comes with a one-off amount of AI use for changes.
• Custom price: for more than 20 websites or a larger project, write to hello@incredible.guide.

All prices include VAT. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments, invoices and taxes are handled by Paddle under its own buyer terms.

Subscriptions renew automatically at the end of each period until you cancel. You can cancel any time; the plan stays active until the end of the period you paid for. Subscriptions do not include downloads; a guide you bought can be downloaded. When a subscription ends, guides you did not buy on their own can no longer be changed, stay live for 14 days and then stop being shown. Your free first guide is the exception: it stays live, with the “Made with Incredible Guide” link. Buying a guide or subscribing again brings the others back. Guides you bought stay live. Taking a guide offline always works.

5. Refunds

See our refund policy. In short: a full refund within 14 days of your first purchase if you are not happy.

6. Fair use

Hosting a published guide is included with the Free plan, with a guide you bought and with an active subscription. It covers ordinary use on your own website. If a guide is loaded so often that it puts the service at risk (for example automated traffic or a very large website), we will contact you first to agree on a solution, such as hosting the files yourself or a custom plan.

“As many guides as each site needs” means up to 20 live guides per website.

Subscriptions include a reasonable amount of AI use each month for drafts, rewrites, voices and translations. It does not roll over. If you reach it, the app tells you; you can still edit your texts, and it starts again the next month. If your use goes far beyond what a plan is meant for, we will contact you first to agree on a solution.

7. Your content and the pages you guide

• You keep all rights to your website, your texts and your guides. You give us permission to copy, store and process them only as needed to run the service for you.
• Only make guides for pages you own or are allowed to use this way. When you name a page, you confirm that we may visit it and take a picture of it.
• AI drafts can contain mistakes. You check and approve every step and are responsible for what your published guide says.
• Do not use Incredible Guide for anything illegal, misleading or harmful, to collect personal data from visitors without their consent, or to attack, overload or copy other websites.

8. Voices and AI

Voices are made with ElevenLabs, drafts with Groq and translations with DeepL, as described in our privacy page. Only use the voices for your guides. Do not try to make a voice say something unlawful or impersonate a real person.

9. Availability and changes to the service

We work to keep Incredible Guide and published guides available, but we cannot promise it will never be interrupted, for example during maintenance or a provider outage. We may improve or change features; if a change removes something you paid for, we will tell you in advance and offer a fair solution, such as a refund for the unused period.

10. Liability

We are responsible for damage we cause by intent or gross negligence, and for anything that cannot be limited by law. Otherwise, our total liability for a claim is limited to what you paid us in the 12 months before it, and we are not liable for indirect losses such as lost profit or lost data on your own website. Nothing in these terms limits your rights as a consumer under the law of your country.

11. Ending the agreement

You can close your account at any time by writing to hello@incredible.guide; published guides stop being served and we delete your account data as described in our privacy page. We may suspend or close an account that breaks these terms, after warning you when that is reasonable. If we close the service entirely, we will give at least 30 days’ notice so you can download the guides you bought.

12. Changes to these terms

We may update these terms. For important changes we tell account holders by email at least 14 days before they take effect. If you do not agree, you can cancel before then.

13. Law and disputes

These terms are governed by Romanian law. Disputes go to the competent courts in Bucharest, Romania, unless the law of your country gives you, as a consumer, the right to go to your local courts. Consumers in the EU can also use the European Commission’s online dispute resolution platform.