Refund policy
Last updated 21 October 2026
This page is a translation. If it differs from the English version, the English version applies.
Payments for Incredible Guide are handled by our reseller Paddle.com, the Merchant of Record for all our orders. To ask for a refund, write to hello@incredible.guide or contact Paddle from the receipt email you received.
Full refund within 14 days
If you are not happy with Incredible Guide, ask within 14 days of your first purchase and you get a full refund, no questions asked. This applies to:
- Purchase guide (€9 once): a full refund within 14 days of buying it.
- Subscriptions (up to 5 or up to 20 websites), first payment: a full refund of your first monthly or yearly payment within 14 days of it.
Subscriptions after that
You can cancel any time. Cancelling stops the next renewal; your plan stays active until the end of the period you already paid for, and that period is not refunded. After that, guides you did not buy on their own stay live for 14 days, then go offline unless you buy them (€9 each) or subscribe again. Your free first guide stays live, with the “Made with Incredible Guide” link. If you forgot to cancel a yearly renewal, ask within 14 days of the renewal and we will refund it.
When we refund more
If we take away a feature you paid for, or a published guide cannot be served for a long time because of a problem on our side, we refund the unused part of your plan.
Your rights as a consumer
Nothing in this policy limits the rights you have under the consumer law of your country. When you buy, you ask us to start providing the service straight away; under EU law this means the 14-day right of withdrawal for digital services ends once the service has been fully provided, which is why we offer the 14-day refund above instead.
Refunds go back to the payment method you used, usually within 5 to 10 working days, depending on your bank.