Privacy

Who we are

Incredible Guide is run by SC GLOBAL PERSPECTIVE SRL, registered in the Romanian Trade Register under no. J40/1845/2004, VAT code RO16128562, with its registered office at Str. Buzoieni 10, Bucharest, Romania. We are responsible for the personal data described here. Write to us at hello@incredible.guide.

When you visit this website

incredible.guide uses no advertising tools and no outside analytics. To see how the site is used, it counts visits, starts and finishes of its guide, and clicks on the sign-up buttons as anonymous daily totals: only the day, the page and the language are stored, with no cookies, IP addresses or anything that identifies you. For the current visit, your browser remembers what has already been counted, and nothing is counted if it asks not to be tracked. The site sets one cookie, and only if you pick a language: it remembers your choice for a year, here and in the app. For the current visit only, your browser also remembers that the opening animation has played. Its fonts, pictures and its own guide load from this website only. Our hosting provider, Vercel, receives the technical details every website request carries (such as your IP address and browser) to deliver the page and protect it from abuse, and keeps them in short-lived logs.

Four exceptions: the “Featured on Maidensail”, “Find us on Better Launch”, “Featured on LaunchBuff” and “Featured on Product Hunt” images near the bottom of the home page load from maidensail.com, www.betterlaunch.co, launchbuff.com and api.producthunt.com, directories that list Incredible Guide. Your browser sends each of them the technical details every website request carries (such as your IP address and browser), under their own privacy notices.

When you email us

We use your name, email address and what you write to answer you and, if you ask for one, to prepare your first guide. We do this to take the steps you asked for before any agreement. We keep these emails for up to 24 months after our last conversation, unless you become a customer. Our email is hosted by Hostinger.

When you use the app

If you have an account at app.incredible.guide, we keep your email address, your workspaces and what you create: guides, photos of the pages you chose, and their voices. This is stored with Supabase in the European Union (Frankfurt), and the app runs on Vercel. Your browser keeps a sign-in token so you stay signed in.

To make a guide, we visit the public page you name and take a photo of it. We send the page’s text to Groq to draft the steps, and the words of each step to ElevenLabs to make its voice. Please don’t put personal information into a guide’s words.

Guides on our customers’ websites

A guide installed on a website sets no cookies and has no analytics. When a visitor starts it, their browser loads the guide’s steps and voice files from our delivery service, which receives the usual technical request details in short-lived logs.

Payments

When online payment opens, it will be handled by Paddle, our reseller and merchant of record. Paddle collects your payment and billing details under its own privacy notice; we receive a record of what you bought and the name, email address and country on it, never your card details.

Who else handles data for us

These companies process data on our behalf, each under a data processing agreement with us: Vercel (hosting), Supabase (database and storage, kept in Frankfurt), Hostinger (email and domain), Groq (drafting steps) and ElevenLabs (voices).

DeepL SE in Germany, in the European Union, translates guides. When the owner of a guide asks us to translate it (translation comes with a subscription), we send DeepL the guide’s texts: its title, the words of each step and its button label. We use DeepL’s free plan, which comes without a data processing agreement, so DeepL may keep these texts and use them to improve its service. Please keep personal information out of a guide’s texts.

Vercel, Groq and ElevenLabs are based in the United States, and our providers may reach data from outside the European Economic Area, for example for support or security. Where that happens, the transfer is covered by the European Commission’s standard contractual clauses, which are part of each provider’s agreement.

When online payment opens, Paddle will handle the payment data it collects as an independent controller, under its own privacy notice.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to limit or object to how we use it, or to receive it in a portable form. Write to hello@incredible.guide and we will reply within one month. You can also complain to the Romanian data protection authority, ANSPDCP (dataprotection.ro).

Changes

If this changes, we update this page and its date. Important changes for account holders are also announced in the app.